The protection of your personal data is a special concern of ours. We therefore process your data exclusively on the basis of the legal regulations (DSGVO, TKG 2003). In this data protection information, we inform you about the most important aspects of data processing within the framework of our website.
This data protection declaration applies to all persons who use the services of LAKEUNITED OG. It informs you about the type, scope and purpose of the collection and use of your personal data by our company. We respect your privacy and endeavour to strictly comply with the legal requirements for the processing of your personal data (EU Regulation No. 679/2016 (DSGVO), DSG 2000, DSG 2018 and TKG 2003). All your personal data will be processed on this basis.
Responsible for data processing is LAKEUNITED OG, Frauenkirchnerstraße 35/4, Podersdorf am See, +43 676 676 96 92, firstname.lastname@example.org
Data protection coordinator: Patrick Adler, email@example.com
By using our services and giving consent in the sense of this declaration, you confirm that you are over 14 years of age and are able to give a permissible consent, or that an effective consent of your legal guardian or your custodian already exists.
Information according to Art 13 DSGVO
Your personal data, in particular
- your master data (name, first name, address, mail address, phone number)
- the data in travel documents (passport number, passport date, date of birth, issuing authority, duration)
- the data on payment method and in connection with payments
- the destinations, accommodations, length of stay, contact persons, conditions, special services, and
- special categories of data such as health data, special needs data, data on sports and on marriage/partnership
are needed for our services. This includes in particular bookings of trips, workshops, courses, rental of equipment, accommodation, rental vehicles, transfers, insurance, events, tours, billing and its verification and ticket bookings.
This data is stored, processed and, if necessary, transferred to third parties for these purposes – including service providers in third countries as processors for travel bookings, software and agency services.
The legal basis for these data processing procedures are
- the fulfilment of our pre-contractual and contractual obligations towards you,
- consents obtained from you,
- legal, contractual or other legal obligations on our part (e.g. documentation rights and obligations under accounting, tax and customs law, contracts, reporting, litigation and § 96 TKG and
- our legitimate interests (e.g. the improvement of our customer service, including in the area of direct advertising, or the protection of our own legal interests)
The duration of storage is determined by the duration of our business relationship and, in addition, by the legal storage obligations applicable to us. We emphasize that in the case of regular cooperation for our best possible customer service, we strive to know your customer wishes already communicated to us so well that we can satisfy you continuously and permanently.
You can request information about your personal data stored by us free of charge at any time. As the person concerned, you also have the right to revoke, inform, delete, correct, limit and transfer your personal data, as long as we are not subject to a legal obligation to keep records.
Consequences of the revocation lead to the deletion of your data.
For further information on your rights as a data subject, please contact us at firstname.lastname@example.org. We will gladly help you. The Austrian Data Protection Authority (DSB), Wickenburggasse 8-10, 1080 Vienna, is the competent supervisory authority for complaints.
Which data is processed?
Contact with us
If you contact us by form on the website, by e-mail or otherwise by chat or make an inquiry, your given data (first name, last name, e-mail address, phone number) will be stored and processed for the purpose of processing the inquiry and in case of follow-up questions.
Orders in our onlineshop
If you have found something suitable in our online shop, you have the possibility to create a customer account. You keep your access data carefully and make sure that no unauthorized persons access the account. We are not liable for unauthorized access that is – even if only partially – due to your misconduct.
The data will only be transmitted via an encrypted internet connection (https). We are not liable for the loss of data or access to your data by third parties if we have complied with the security measures required by the state of the art.
We would like to point out that for the purpose of an easier shopping process and for the later processing of the contract, the IP data of the connection owner will be saved in the context of cookies. In addition, the following data is also stored and processed by us for the purpose of contract processing: First name, last name, e-mail address, telephone number, postal address, payment method and ordered items. The data provided by you is necessary for the fulfillment of the contract or the implementation of pre-contractual measures. Without this data we cannot conclude the contract with you. If necessary, the data will be transferred to payment service providers for the purpose of debiting the purchase price, to the transport company/shipping company commissioned by us for the delivery of the goods, to our tax advisor for the fulfillment of our tax obligations, and to the processors for marketing analyses and accounting mentioned in the agreement.
If your interest in our services has increased and you would like to receive an individual, binding offer from us, you must fill out the booking form provided. The following data will be saved: first name, last name, e-mail address, telephone number, address, postal code, city, date of birth.
Depending on the course or trip, also the travel destination, participants, details of the trip such as equipment rental, kite level and similar, in each case adapted to the performance, will be saved. The details of the data that are stored are shown in the booking form that has to be filled out, where you can indicate your consent to the data processing by checking the checkbox.
This data is necessary to fulfill our pre-contractual and contractual obligations and furthermore to be able to adapt the offered services to your individual needs and wishes in the best possible way.
You have the possibility to subscribe to our newsletter via our website. For this we need your e-mail address and your declaration that you agree to receive the newsletter.
Once you have subscribed to the newsletter, we will send you a confirmation e-mail with a link to confirm your subscription. The newsletter will be sent by our processor “Mailchimp”, so the following data, which you provide yourself, will be stored and processed by Mailchimp: First name, last name and date of birth. You can cancel the subscription of the newsletter at any time directly in our news. We will then delete your data immediately in connection with the newsletter dispatch. This revocation does not affect the legality of the processing that took place on the basis of the agreement until the revocation.
How long will your data be processed?
In any case, your data will be deleted after cancellation of a purchase or booking process. In any case, your data will be stored as long and to the extent required by the contractual basis. After termination of the contract, your data will be kept for a maximum of 7 years in accordance with the accounting obligations imposed on us. In addition, your data will be stored on the basis of our legitimate interest until we receive a justified objection from you, or on the basis of your explicit consent until you revoke this consent.
In addition, the data name, address, purchased goods and date of purchase will be stored until the expiration of the product liability (10 years). The data processing is based on the legal regulations of § 96 Abs 3 TKG as well as art 6 Abs 1 lit a (consent) and/or lit b (necessary for contract fulfillment) of the DSGVO.
For which purposes is your data processed?
Your data will be processed for the fulfilment of pre-contractual and contractual obligations. In addition, your data will be processed and analyzed in order to offer the best possible services to our customers. So that we can continue to offer kite trips, kite courses and much more at the ideal time for you. We always ask for your consent, which you can revoke at any time.
However, our legal obligations of data storage, as mentioned in the previous point, remain valid.
Transmission to third parties / obligations of processors
As a matter of principle, we will not transfer your data to third parties, neither free of charge nor for a fee, without your consent. This does not apply to transmissions that we carry out due to a legal or contractual obligation or on the basis of our mutual interests mentioned above.
Your personal data may be transmitted by us under certain circumstances
- to travel agents and other travel service providers who must be called in to provide the service you request,
- to processors (Alpha ITC GmbH for data analysis for internal organization and marketing purposes; Mailchimp for our electronic advertising in the form of newsletters, SEVDESK for internal accounting and cost accounting) who have committed themselves to us to comply with the applicable data protection standards, or
- to third parties who must be called in to provide the services you require (e.g. booking processes of all kinds in Germany and abroad, shipping services)
Cookies during website use
Please note, however, that disabling cookies may limit the functionality of our website.
Cookies for web analysis
Our website uses functions of the web analysis service Google Analytics, which is provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). If you are habitually resident in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the data controller and is responsible for data processing and compliance with applicable data protection laws.
For this purpose, the provider stores a small file with a sequence of numbers in the browsers of the website users. This number is used to record visits to the website and anonymous data on the use of the website. There is no storage of personal data of the users of the website. If you subsequently visit another website in the partner network of the respective provider, you may be shown advertisements that most likely include previously accessed product and information areas.
For more information on the collection and use of data by the retargeting providers, your rights in this regard and ways to protect your privacy, please refer to the data protection information
If you do not wish to use retargeting technologies in general, you can use the cookie deactivation page of the network advertising initiative: http://optout.networkadvertising.org/?c=1#!/
We use the online advertising program “Google Ads” on our website and, in this context, conversion tracking (visitor action evaluation). Google Conversion Tracking is an analysis service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). If you are habitually resident in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the data controller and is responsible for data processing and compliance with applicable data protection laws.
We sometimes use the “pixel” of Facebook on our websites, which is provided by Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. This allows us to track the behavior of users after they have clicked on an ad on Facebook. This allows us to evaluate ads for statistical and market research purposes and to optimize future advertising efforts.
This feature is also used to present interest-based advertisements (“Facebook Ads”) to visitors of this website as part of their visit to the social network Facebook. For this purpose, Facebook pixels have been implemented on our website. Facebook pixels are used to establish a direct connection to the Facebook servers when visiting the website. In doing so, it is transmitted to the Facebook server that you have visited this website and Facebook assigns this information to your personal Facebook user account.
This website uses Google Maps to display interactive maps and to provide directions. Google Maps is a map service of Google Inc, 1600 Amphitheatre Parkway, Mountain View, California 94043, USA.
We have implemented organizational and technical security measures, which we continuously evaluate and, if necessary, adapt, in order to protect your personal data stored and processed by us.